I. Mission Statement
Eagle is a financial company that will provide competent, professional services to the commercial communities it serves in a manner that distinguishes it among its competitors. The Bank will also serve a retail customer base that is attracted to Eagle for reasons of exceptional service and beyond simple convenience. This company is striving for successful relationships with all of its clients, customers, employees and investors. It will do so without compromising the highest of ethical standards. Ultimately, satisfied customers, employees and Eagle shareholders are our measure of success.
II. Recognition of Customer's Expectations of Privacy
Because Eagle National Bank recognizes that you have the right
to privacy, we also recognize that you have the right to expect
your personal financial information to remain private and secure.
While certain information is critical to providing quality service,
we cannot overlook the fact that one of our most important assets
is our customers' trust. Therefore, the safekeeping of customer
information is a priority at Eagle National Bank.
III. Our Collection, Retention, and Use of Information About
You
Information about consumers is accumulated from a variety of
sources. Some of the information is provided to Eagle National
Bank directly by customers themselves. Other information could
be obtained by Eagle National Bank from outside sources. We
will limit the use and collection of information about our customers
to that which is necessary to administer our business, provide
exceptional service, and offer opportunities that we think will
be of interest to customers. This means the information will
be used for identifying additional products or services which
we believe customers might want to know about. It could also
include information and mitigating potential risks or losses
to Eagle National Bank. We will use this information only in
accordance with the principals indicated in this policy.
IV. Our Maintenance of Accurate Information
Eagle National Bank has established procedures to ensure that
your financial information is accurate, current and complete,
in keeping with reasonable commercial standards. Should you
ever believe that our records contain inaccurate or incomplete
information about you, please notify us. We will investigate
your concerns and correct any inaccuracies in a timely manner.
V. Limitations on Employee Access to Information
At Eagle National Bank, employee access to personally identifiable
customer information will be limited to those with a business
reason for knowing such information. Employees are trained on
the importance of maintaining the confidentiality of customer
information as well as the privacy principles described in this
policy. Due to the importance of these issues, all Eagle National
Bank employees are responsible for maintaining the confidentiality
of customer information and any employee who violates these
privacy principles will be subject to disciplinary measures.
VI. Security Procedures to Protect Information
Eagle National Bank is committed to the security of your financial
and personal information. All of our operational and data processing
systems are in a secure environment that protects your account
information from being accessed by third parties. We maintain
and grant access to customer information only in accordance
with our internal security policy, including through the use
of our internet and e-mail services. We may preserve the content
of your e-mail, your e-mail address, and our response so that
we can more efficiently handle any questions you may have and
also to meet legal and regulatory obligations.
VII. Restrictions on the Disclosure of Account Information
It is Eagle National Bank's policy not to reveal specific information
about customer accounts or other personally identifiable data
to unaffiliated third parties for their independent use unless:
1) the information is provided to help complete a customer-initiated
transaction: 2) the customer requests or authorizes it: 3) The
information is provided to a reputable credit bureau or similar
information reporting agency: 4) the disclosure is required
or allowed by law (e.g. subpoena, investigation of fraudulent
activity, requested by regulator, etc.); or 5) the customer
has been informed about the possibility of disclosure for marketing
purposes through a prior notice and given the opportunity to
decline or "opt out".
VIII. Maintaining Customer Privacy in Business Relationships
. with Third Parties
When Eagle National Bank conducts business with third parties,
it requires its vendors and suppliers to maintain similar standards
of conduct regarding the privacy of personally identifiable
customer information provided to them.
IX. Providing Privacy Information to Customers and Responding
to Inquiries
Eagle National Bank values our customer relationships. Because
we recognize and respect your privacy, we want you to understand
how we use the information you provide as well as our commitment
to ensuring your personal privacy. As a result of our commitment,
we have developed these Privacy Principles which are made readily
available to our customers. Customers who have questions about these
Privacy
Principles or have a question about the privacy of their customer
information should call Doreen McFarland, our Compliance Officer, at 484.455.2867
or E-mail us at eagle@eaglenational.com.
X. Protection of Customer Information on our Web-site
Eagle National Bank protects the privacy of customer information
sent to and from our web-sites by utilizing the same security
and privacy standards that are applied to traditional banking
transactions.
These Privacy Principles apply to individuals, and we reserve
the right to change them, along with related provisions at any
time.
